Training & Coaching Programs 

 

gTime’s executive team brings deep industry expertise and proven leadership. President & CEO Scott Horn and Executive Vice President Mary R.G. Grimes hold degrees, professional certifications, and have won brand, national, and international awards. Together, they offer more than 75 years of travel industry experience and a strong passion for sales and training. Their firsthand knowledge gives them a clear understanding of what it takes to succeed as both a travel advisor and a sales representative. Mary has also developed training programs and manuals for national organizations and managed corporate airline strategies.  She served as Department Chair and Instructor in Tourism and Hospitality at an accredited business college. 

 

With that foundation, gTime offers tailored training programs for individuals, small sales teams, branch offices, and entire organizations. Each program includes instruction, role play, real-world application, and feedback. Best practices, motivational elements, and practical next steps are woven throughout ensuring participants leave with actionable insights rather than just theory.  As travel schools other than on-line instruction are no longer readily available, gTime is now offering these courses in person, with hands-on experience preparing participants for the real world of travel sales/service.  Combined with gTime’s exclusive methods, this approach keeps learners engaged long after the session ends. 

 

There are four standard advisor training programs are available, with some overlap and refresher content across select sessions. When choosing a training program, gTime can customize content to fit your organization’s specific needs. Additionally, should you wish to have private coaching sessions, uniquely positioned to building your personal business, contact us for details on scheduling, planning, and costs.

1. NEW ADVIOR / BASIC INSTRUCTION
     a. Where to begin – selecting the products to sell. Can you be all things to all people?
     b. How to work with a BDM
     c. How to work a tradeshow
     d. Client introductions
     e. Essential do’s & don’ts
     f. Geography and product knowledge
     g. Never lead with your own budget
     h. Doing your homework
     i. Selling insurance – Are you legal?
     j. Follow-up & follow-through – They are very different
     k. Covering your assets

2. EXPERIENCED / ADVANCED AGENT
     a. Strategic Business Planning
     b. Avoiding the budget questions entirely
     c. Diagnostic questioning
     d. Doing your homework
     e. Painting the picture
     f. Presenting the offer
     g. Getting the sale
     h. It’s ok to fire a client

3. SELLING GROUPS
     a. Finding Pied-Pipers
     b. Group management start to finish
     c. How to maintain a happy group
     d. The one rotten apple – dealing with the difficult group member

4. OWNER & MANAGER
     a. Unifying your team
     b. Record keeping 101
     c. Motivation that lasts
     d. Next level team building
     e. Growing your business

5. BDM/SALES REPRESENTATIVES
For details on this program, please visit the SUPPLIER page of the website.

6. PRIVATE COACHING
     a. Building a complete business plan
     b. Growing your market share
     c. How to effectively upsell
     d. Making your business work for you
     e. Any topic from any of the 4 courses above
     f. Open